Frequently Asked Questions

Please read the most frequently asked questions before using our contact form.

Why can't I order directly from you?

Quite simply, Amazon is world-class at transporting orders to the customer as quickly as possible. We ourselves do not have the capacity or space to set up a shipping process that will be able to be as fast as Amazon Prime’s delivery promise. So we made the decision to process all orders through Amazon in order to provide our customers with an even better service. In addition, as a customer at Amazon you enjoy comprehensive buyer protection.

How long are the delivery times?

Please take the exact delivery date of the confirmation page of your order on Amazon.

How do I return items?

Items can be returned conveniently and free of charge through Amazon’s return feature. Navigate your Amazon account to orders and then select the items you want to return.

Is my data secure?

Both our website and Amazon use the latest security standards to make sure your data is safe at all times. Please read our data privacy policy for accurate information about the services we use and how your data is handled.

I would love to sell your products as a retailer. Do you offer wholesale discounts?

Yes! Click on the section b2b in the menu at the top of the page and send us a request through the contact form and we will get back to you shortly.

I have a product that would be great in your shop. Fancy a cooperation?

But of course! Click on the section b2b in the menu at the top of the page and send us a request through the contact form and we will get back to you shortly.

What is upcycling and can you eat it?

No, you can’t eat upcycling. Not yet.
Upcycling means giving products that have served their original purpose a second chance. In this way, the bottles live on as renewed or improved objects.

Questions about an Amazon order?

Link to our Privacy Policy.
I have read and accepted the privacy policy.